Refund Policy

Refund Policy for Just Home of Builders

Thank you for shopping with Just Home of Builders. We appreciate the trust you have placed in us and are committed to providing you with a satisfactory shopping experience. Please read our refund policy carefully before making a purchase.

  1. Refund Eligibility:

    • We accept refund requests for eligible products within 15 days from the date of purchase.
    • To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as you received it.

  2. Non-Refundable Items:

    • Customized or personalized items cannot be refunded unless they are defective or damaged upon receipt.
    • Clearance or discounted items are non-refundable.

  3. Refund Process:

    • To initiate a refund, please contact our customer support team at info@justhomeofbuilders.com within 15 days of receiving your order.
    • Provide your order number, a detailed explanation of the reason for the refund, and clear photographs if the item is damaged or defective.
    • Our customer support team will review your request and guide you through the return process.

  4. Return Shipping:

    • Customers are responsible for the cost of return shipping unless the item is defective or damaged.
    • We recommend using a trackable shipping service and purchasing shipping insurance for high-value items, as we cannot guarantee that we will receive your returned item.

  5. Refund Confirmation:

    • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 3 to 5 business days.

  6. Late or Missing Refunds:

    • If you haven’t received a refund within the specified timeframe, please check with your bank or credit card company.
    • If the issue persists, contact us at info@justhomeofbuilders.com for further assistance.

  7. Exchanges:

    • We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer support team.

  8. Cancellations:

    • Orders can be canceled within 24 hours of purchase. Once the order is processed, it cannot be canceled, and the refund policy will apply.

  9. Contact Information:

    • For any questions regarding our delivery and return policies, please contact us at info@justhomeofbuilders.com